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Important Notices

• Hyperlinking Policy
• Copyright / Permission to Reproduce
• Non-commercial Reproduction
• Commercial Reproduction
• Reproduction of Government Symbols
• Third-party Materials
• Privacy Statement
• External Service Providers
• Official Languages 
• Social Media
• Disclaimer

Hyperlinking Policy

Links to web sites not under the control of the Government of Canada (GoC) are provided solely for the convenience of users. The GoC is not responsible for the accuracy, currency or the reliability of the content. The GoC does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.

Users should be aware that information offered by non-GoC sites are not subject to the Official Languages Act and may therefore be available in only the language(s) used by the sites in question.

Copyright / Permission to Reproduce

Materials on this Web site were produced and/or compiled in whole or in part by the Government of Canada for the purpose of providing Canadians with direct access to information about the programs and services offered by the Government of Canada.

The material on this site is covered by the provisions of the Copyright Act, by Canadian laws, policies, regulations and international agreements. Such provisions serve to identify the information source and, in specific instances, to prohibit reproduction of materials without written permission.

Non-commercial Reproduction

• Information on this Web site has been posted with the intent that it be readily available for personal or public non-commercial use and may be reproduced, in part or in whole, and by any means, without charge or further permission, unless otherwise specified.
• Users are required to:
  • Exercise due diligence in ensuring the accuracy of the materials reproduced;
  • Indicate both the complete title of the materials reproduced, as well as the author organization; and
  • Indicate that the reproduction is a copy of an official work that is published by the Government of Canada and that the reproduction has not been produced in affiliation with, or with the endorsement of the Government of Canada.
• Unless otherwise specified, this authorization is also applicable to all published information regardless of its format.

Commercial Reproduction

Reproduction of multiple copies of materials on this site, in whole or in part, for the purposes of commercial redistribution is prohibited except with written permission from the Government of Canada's copyright administrator Public Works and Government Services Canada (PWGSC). Through the permission granting process, PWGSC helps ensure individuals / organizations wishing to reproduce Government of Canada materials for commercial purposes have access to the most accurate, up-to-date versions. To obtain permission to reproduce materials on this site for commercial purposes, please contact:

Reproduction of Government Symbols

The official symbols of the Government of Canada, including the "Canada" wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to:

Third-party Materials

Some of the materials and graphical elements found on Government of Canada web sites are subject to copyrights held by other organizations. This is particularly true of sites that are jointly operated by a Government of Canada institution and an external organization as part of a collaborative arrangement. In such cases, some restrictions on the reproduction of materials or graphical elements may apply and it may be necessary to seek permission from the rights holder prior to reproducing the material.

Privacy Statement

The Government of Canada and Human Resources and Skills Development Canada (HRSDC) are committed to respecting individuals’ privacy when they visit HRSDC websites. This privacy statement summarizes the privacy policy and practices of the HRSDC website.

Personal information collected from users

The HRSDC website does not automatically gather any specific personal information from you, such as your name, phone number or email address. We would only obtain this type of information if you supply it by sending us an email or by registering in a secure portion of the site for a program or service (e.g. personal information provided voluntarily when you complete an online form or request for service).

All personal information created, held or collected by the Department is protected under the federal Privacy Act. At any point of collection, you will be asked for consent to collect your information or you will be advised of the authority for such collection. You will also be informed of the purpose for which the personal information is being collected, and how to exercise your right of access to, and correction of, that information.

Visitors’ personal information is not usually disclosed to anyone except Government of Canada personnel who need the information to carry out their responsibilities. Any further disclosure of the personal information you give us would be in accordance with the federal Privacy Act.

Note: Unless specifically noted otherwise, neither electronic systems nor email are secure information transmission methods. Therefore, it is not recommended that you send sensitive personal information electronically.

Standard Internet information automatically collected from all users

HRSDC employs software programs to monitor network traffic and to identify unauthorized attempts to upload or change information, or otherwise cause damage. When you visit the website, these software programs automatically receive and temporarily store information supplied by your browser (for example, Internet explorer, Mozilla Firefox) in our web server logs. Some of the information automatically collected by our server when you browse our website includes:

• the network location and the Internet Protocol (IP) address of the computer you used to contact our website;
• the name of the domain you used to access the Internet (.com, .org, .net, .ca, etc.);
• the type of browser you used;
• the type of operating system you used (Windows, Mac OS, etc.)
• the date and time you accessed the site;
• the pages you have accessed and the documents you have downloaded; and
• the Internet address of the website from which you linked directly to our site, if applicable.

In most circumstances, this is anonymous statistical data and we make no attempt to link this data, nor the IP addresses of the computers that have contacted our website, with the identity of individuals visiting our site unless an attempt to damage the site has been detected. The programs are never used to gather specific personal information such as your name, your phone number or your email address.

Cookies

HRSDC also uses cookies to track how our visitors use this site, to determine sites previously visited or to facilitate the use of secure portions of this site. A cookie is a file that may be placed on your hard drive without your knowledge by a website to monitor your use of the site. The cookies we use do not allow us to identify individuals. They are compiled into statistical information on traffic patterns and are used to assess and improve the efficiency of the site.

We use two types of cookies:

• Session cookies— These are used as an integral part of the identification process for some of our online applications. This is for security purposes to determine that you are who you say you are and to provide you with your confidential account information during an online session. No personal information is kept in session cookies and they are stored only in your browser’s temporary (cache) memory. When you log out of your session, the cookie is no longer valid and is discarded when you close your browser.
• Persistent cookies—These are more permanent and can be re-read when you return to the site that placed them on your computer. The information in them is written onto your hard drive and remains there until the expiry date of the cookie. They are used to identify and provide personalized features (for example, to help us remember which official language you prefer) and for tracking traffic patterns to and from our site. For more information on the tracking we use, refer to the Google Analytics section below.

Google Analytics

HRSDC uses Google Analytics, a web analytics service provided by Google Inc., to help measure traffic patterns to, from, and within our public websites. This analytics measurement tool uses “session” and “persistent” cookies to collect standard Internet log information and to track visitor behaviour information in an anonymous form. Persistent cookies are stored on your computer and expire two years after your last visit to our websites. The information generated by the cookies about your use of the website (including your IP address) is transmitted to Google. No personal, identifying information is recorded or provided to Google. This anonymous information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for HRSDC. The aggregate data and statistical reports are used only to help us make our site more useful to visitors and are made available only to web managers and other designated staff who require this information to perform their duties.

We DO NOT include this Google Analytics measurement tool on any secure sites.

For further information about Google Analytics, please refer to Google Analytics Privacy Policy.

If you wish, you may opt out of being tracked by Google Analytics by disabling or refusing the cookies; by disabling JavaScript within your browser; or by using the Google Analytics Opt-Out Browser Add-On. Disabling Google Analytics or JavaScript will still permit you to access comparable information or services from our websites. However, if you disable your session cookie option, you will still be able to access our public website, but you might have difficulties accessing any secure services. If you have never disabled the session cookie option, it should be enabled by default. To disable cookies or JavaScript, please refer to your vendor’s browser instruction guide.

If you require clarification about this statement, please contact the HRSDC’s Access to Information and Privacy Directorate or our Privacy Coordinator.

For more information concerning your rights under the Privacy Act, or if you are dissatisfied with a response you receive from our Privacy Coordinator regarding a privacy concern with this website, please contact the Office of the Privacy Commissioner of Canada.

For a description of the records held by HRSDC, please visit Treasury Board Secretariat’s Info Source publication entitled Sources of Federal Government Information.

Please note that HRSDC’s website provides links to other sites that are not covered by this privacy policy.

External Service Providers

To effectively operate its websites, HRSDC occasionally uses external service providers. Such service providers are bound by contract with HRSDC to treat any personal information they may receive in a manner that is consistent with the provisions of the Privacy Act.

If you have any questions, concerns or complaints about how external service providers handle personal information, you may wish to direct them to HRSDC’s Access to Information and Privacy Directorate.

If you are not satisfied with HRSDC’s response to any of your privacy concerns, you may wish to contact the Office of the Privacy Commissioner.

Official Languages

The Department is bound by the Official Languages Act, the associated Regulations and relevant Treasury Board policies. Where required, web site information is available in both French and English. However, users should be aware that some information from external sources that are not subject to the Official Languages Act is provided only as a convenience and may be available only in the language in which it was provided.

Social Media

In accordance with the Communications Policy of the Government of Canada, Human Resources and Skills Development Canada (HRSDC), Service Canada and the Labour Program may use social media channels and Web 2.0 tools in our efforts to provide timely, accurate, clear and objective information about our policies, programs, services and initiatives in a variety of ways, means and formats to accommodate the public’s diverse needs.

 Disclaimer

Some of the information and services found on this web site have been provided by external sources. The Department is not responsible for the accuracy, reliability or currency of the information or services provided by external sources. Users wishing to rely upon this information or services should consult directly with the appropriate source.

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Date Modified:

2011-06-14