This chapter explores how Canadians with disabilities use disability-specific supports and services. These supports and services help people with disabilities carry out daily activities. The analyses focus on selected supports: aids and assistive devices, home modifications, caregivers and help with everyday activity, transportation and access to information.
The types of supports needed vary, as every person with a disability has unique needs, goals and challenges that may influence both requirements and ability to have a given need met. Inadequate access to needed supports can create unnecessary barriers to inclusion for people with disabilities.
The need for certain types of supports, such as home modifications and caregiving, has decreased since 2001. Local and long-distance travel have also decreased, with the aggravation of a person’s condition either causing difficulty travelling or preventing it altogether. Cost continues to be the most common barrier to meeting needs for aids and devices, home modifications, and caregiving.
In 2006, over 2.6 million adults and over 87 000 children required a diverse range of aids and assistive devices for daily activities. Examples of aids include hearing aids, grasping tools, voice recognition software and prosthetic limbs. While nearly two thirds of Canadians with disabilities require aids and devices, the level of met needs varies by age, gender, severity of disability and type of disability.
Six out of ten adults with disabilities who require aids and devices have their needs fully met. Another three out of ten adults have partially met needs, and one in ten has no needs met at all. The overall distribution of met needs changed from 2001 to 2006. Adults with disabilities who required aids and devices were more likely to have all of their needs met in 2006.

Source: Participation and Activity Limitation Survey, 2001 and 2006.
While adults are more likely to have a disability than children, younger Canadians are more likely to have unmet needs than older Canadians. Over half of children with disabilities aged 5 to 14 who require aids and devices do not have their needs fully met. In comparison, 44.2% of working-age adults and 31.8% of seniors with requirements have unmet needs. Between 2001 and 2006, the level of unmet needs for children increased, while the level of unmet needs for adults decreased.
| Age group | 2001 | 2006 | ||||||
|---|---|---|---|---|---|---|---|---|
| All needs met | Unmet needs | All needs met | Unmet needs | |||||
| Number | % | Number | % | Number | % | Number | % | |
| 5 to 14 | 50 950 | 58.3 | 36 430 | 41.7 | 38 270 | 43.8 | 49 140 | 56.2 |
| 15 to 64 | 127 580 | 24.3 | 397 420 | 75.7 | 821 160 | 55.8 | 650 080 | 44.2 |
| 65 and over | 270 850 | 52.6 | 244 560 | 47.4 | 782 420 | 68.2 | 365 110 | 31.8 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
The level of met needs also varies by type of disability. Nearly three quarters of adults with mobility limitations who require aids and devices have their needs fully met. From 2001 to 2006, adults with communication disabilities experienced a drop in their level of met needs, with just over one quarter of those who have requirements having their needs fully met in 2006. In contrast, 56.5% of adults with learning disabilities who require aids and devices had their needs fully met in 2006, up from 39.1% in 2001.
Chart 1.3 — Rates of fully met needs by disability type, 2001 and 2006

Source: Participation and Activity Limitation Survey, 2001 and 2006.
People with more severe disabilities are more likely to have unmet needs than people with less severe disabilities. In 2006, 40.7% of people aged five and over with severe to very severe disabilities had unmet needs for aids and devices. In contrast, 13.8% of those with mild to moderate disabilities had unmet needs.
The most common reason for unmet needs is the cost of many aids and devices: 58.7% of working-age adults and 44.3% of seniors who have unmet needs for aids are unable to meet their needs due to financial barriers. Other common reasons for unmet needs include lack of information on aids and devices as well as lack of availability.
| Reason | Age 15 to 64 | Age 65 and over | ||
|---|---|---|---|---|
| Number | % | Number | % | |
| Total | 650 090 | — | 365 110 | — |
| Cost (purchase/maintenance) | 381 810 | 58.7 | 161 620 | 44.3 |
| Not available locally | 14 880 | 2.3 | 5 850 | 3.6 |
| Condition not severe enough | 42 460 | 6.5 | 34 160 | 9.4 |
| Don't know where to obtain | 69 080 | 10.6 | 38 410 | 10.5 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
In 2006, approximately 465 000 adults with disabilities (age 15 and over) required some type of home modification to reduce barriers and increase independence within the home environment. Such modifications included grab bars, automatic doors, and widened doorways and hallways. The percentage of adults with disabilities requiring home modifications decreased from 14.1% in 2001 to 11.2% in 2006.
Six out of ten adults with disabilities who have home modification requirements have their needs fully met. Seniors with disabilities are more likely than working-age adults to have all of their home modification needs met; seven out of ten seniors with requirements have their needs fully met, compared to five out of ten working-age adults.
| Needs met | 2001 | 2006 | ||
|---|---|---|---|---|
| Number | % | Number | % | |
| Age 15 to 64 | ||||
| Total | 209 590 | 100.0 | 201 960 | 100.0 |
| All needs met | 102 770 | 49.0 | 99 510 | 49.3 |
| Some needs met | 29 660 | 14.2 | 21 500 | 10.6 |
| No needs met | 77 160 | 36.8 | 80 950 | 40.1 |
| Age 65 and over | ||||
| Total | 273 440 | 100.0 | 262 550 | 100.0 |
| All needs met | 200 680 | 73.4 | 181 530 | 69.1 |
| Some needs met | 24 130 | 8.8 | 16 120 | 6.1 |
| No needs met | 48 630 | 17.8 | 64 900 | 24.7 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
Of adults with disabilities aged 15 and over, women are more likely than men to require home modifications (13.3% versus 8.5%). Comparison by age and gender shows that 17.9% of senior women with disabilities require home modifications, compared to only 9.9% of working-age women with disabilities.
Although the overall requirement for home modifications decreased between 2001 and 2006, the number of adults with an unmet need for elevators or lift devices within the home increased from 39 620 to 59 020. The most common unmet home modification need in 2001 was grab bars or bath lifts; the number of adults with this unmet need dropped from 87 480 in 2001 to 49 150 in 2006.
| Unmet need | 2001 | 2006 | ||
|---|---|---|---|---|
| Number | % | Number | % | |
| Total | 179 590 | — | 183 470 | — |
| Automatic or easy–to–open doors | 27 960 | 15.60 | 15 050 | 8.2 |
| Elevator or lift device | 39 620 | 22.1 | 59 020 | 32.2 |
| Grab bars or a bath lift | 87 480 | 48.7 | 49 150 | 26.8 |
| Lowered counters in the kitchen | 17 890 | 10.0 | 6 050 | 3.3 |
| Ramps or street–level entrances | 52 540 | 29.3 | 42 960 | 23.4 |
| Visual alarms or audio warning | 13 770 | 7.7 | 3 120 | 1.7 |
| Widened doorways or hallways | 20 780 | 11.6 | 7 120 | 3.9 |
| Other special features | 57 710 | 32.1 | 54 480 | 29.7 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
Cost is the main reason home modification needs are not met. In 2006, two out of ten adults with disabilities who had a requirement (20.1%) were not able to obtain home modifications due to cost. A larger percentage of working-age adults with disabilities have difficulty affording required home modifications than seniors with disabilities (25.8% versus 15.7%). Other reasons for unmet home modification needs include being on a waitlist for modifications or not having the features recommended or approved by a health professional.
In 2006, over 2.65 million adults with disabilities (age 15 and over) required help with at least one everyday activity, such as getting dressed, cleaning or cooking. The percentage of adults with disabilities who required assistance remained stable: this figure was 63.4% in 2001 and 63.7% in 2006.
The 2001 and 2006 surveys were restricted to people living in non‑institutional housing; adults who live in nursing homes and palliative care homes were not included. In addition, while the 2006 survey included people living in non-institutional collective dwellings (such as supported living apartments), this group was not included in the 2001 survey. As a result, the caregiving data collected through these surveys are best interpreted as being representative of adults who are living in their own homes within their communities.
Both informal and formal caregivers are sources of support for help with everyday activities. Informal caregivers include family members and friends of people with disabilities. Formal caregivers typically encompass paid caregivers accessed through organizations. Family members tend to make up the greatest network of support for people with disabilities.
Many people with disabilities receive help with everyday activities from multiple sources. A total of 2 440 570 adults with disabilities (age 15 and over) receive some type of help with everyday activities. Eight out of ten adults with disabilities who receive help with at least one everyday activity rely on family members for assistance (82.4%). In addition, 13.5% receive help from friends, neighbours or co-workers; 13.1% receive help from organisations; and 10.6% receive help from paid employees or workers.
Seniors with disabilities are more likely than working-age adults to receive help with at least one everyday activity (64.8% versus 54.3%). Women with disabilities are more likely than men to receive help with a daily activity (67.4% versus 47.9%).
| Type of caregiver | 2001 | 2006 | ||||||
|---|---|---|---|---|---|---|---|---|
| Men | Women | Men | Women | |||||
| Number | % | Number | % | Number | % | Number | % | |
| Age 15 to 64 | ||||||||
| Total receiving help | 477 390 | — | 730 670 | — | 515 650 | — | 807 800 | — |
| Family living in same residence | 325 040 | 68.1 | 552 360 | 75.6 | 354 890 | 68.8 | 600 400 | 74.3 |
| Family not living in same residence | 177 350 | 37.1 | 275 880 | 37.8 | 145 600 | 28.2 | 232 180 | 28.7 |
| Friends or neighbours | 150 470 | 31.5 | 178 990 | 24.5 | 86 310 | 16.7 | 116 820 | 14.5 |
| Organization or agency | 75 290 | 15.8 | 112 520 | 15.4 | 57 440 | 11.1 | 66 540 | 8.2 |
| Age 65 and over | ||||||||
| Total receiving help | 376 310 | — | 683 760 | — | 381 750 | — | 735 380 | — |
| Family living in same residence | 214 770 | 57.1 | 336 520 | 49.2 | 215 280 | 56.4 | 356 880 | 48.5 |
| Family not living in same residence | 170 710 | 45.4 | 333 610 | 48.8 | 146 200 | 38.3 | 322 430 | 43.8 |
| Friends or neighbours | 82 360 | 21.9 | 137 140 | 20.1 | 45 910 | 12.0 | 79 810 | 10.9 |
| Organization or agency | 114 990 | 30.6 | 246 500 | 36.1 | 67 360 | 17.6 | 127 510 | 17.3 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
Just over half of all adults with disabilities who require help with at least one everyday activity have their caregiving needs fully met. The proportion of people with all needs met declined between 2001 and 2006.
| Needs met | 2001 | 2006 | ||
|---|---|---|---|---|
| Number | % | Number | % | |
| Age 15 to 64 | ||||
| Total | 1 195 420 | 100.0 | 1 464 500 | 100.0 |
| All needs met | 744 290 | 62.3 | 777 060 | 53.1 |
| Some needs met | 360 610 | 30.2 | 546 080 | 37.3 |
| No needs met | 90 520 | 7.6 | 141 360 | 9.7 |
| Age 65 and over | ||||
| Total | 972 720 | 100.0 | 1 188 410 | 100.0 |
| All needs met | 647 240 | 66.5 | 692 020 | 58.2 |
| Some needs met | 292 050 | 30.0 | 425 110 | 35.8 |
| No needs met | 33 430 | 3.4 | 71 280 | 6.0 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
Severity of disability is a strong predictor of caregiving need: 85.6% of adults (age 15 and over) with severe to very severe disabilities require caregiving assistance, while 49.3% of adults with mild to moderate disabilities require assistance. Adults with severe to very severe disabilities are more likely to have their caregiving needs only partially met, whereas adults with mild to moderate disabilities are more likely to have their needs fully met.
Cost is the most common reason for experiencing difficulty in obtaining assistance with daily activities. Other barriers to obtaining required help include delays in obtaining assistance and difficulty finding qualified help.
Adults with severe or very severe disabilities who receive help are much more likely to have difficulty making the necessary arrangements than people with mild or moderate disabilities (19.7% versus 6.5%).
| Reason | 2001 | 2006 | ||||||
|---|---|---|---|---|---|---|---|---|
| Age 15 to 64 | Age 65 and over | Age 15 to 64 | Age 65 and over | |||||
| Number | % | Number | % | Number | % | Number | % | |
| Total | 140 700 | — | 73 740 | — | 211 800 | — | 122 390 | — |
| Difficulty finding qualified help | 49 100 | 34.9 | 30 950 | 42.0 | 62 900 | 29.7 | 44 290 | 36.2 |
| Delay in obtaining assistance | 69 750 | 49.6 | 33 220 | 45.1 | 74 200 | 35.0 | 34 460 | 28.2 |
| Did not know where to look for help | 41 460 | 29.5 | 13 150 | 17.8 | 48 230 | 22.8 | 35 730 | 29.2 |
| Too expensive | 69 070 | 49.1 | 32 050 | 43.5 | 84 430 | 39.9 | 47 550 | 38.9 |
| Other | 56 760 | 40.3 | 22 370 | 30.3 | 86 300 | 40.7 | 41 550 | 33.9 |
Source: Participation and Activity Limitation Survey, 2001 and 2006.
Access to transportation is critical for full participation in society. Most Canadians use some form of transportation to undertake daily activities such as going to work, running errands, participating in leisure activities or being involved in their communities. For people with disabilities, comfortable travel is often influenced by the availability of accessible modes of transportation.
In 2006, 86.3% of adults with disabilities (age 15 and over) travelled locally using various modes of transportation such as cars, buses or taxis to move around their environment for personal or business reasons. Most people with disabilities prefer to use a personal car for transportation; eight out of ten adults with disabilities (79.2%) travel in cars either as drivers or as passengers.
While most adults with disabilities do access or use transportation, in 2006, approximately 270 000 adults with disabilities experienced difficulty with riding in a car as a passenger, and nearly 190 000 had difficulty using public transportation. Many people with disabilities experience difficulty with travel because they have trouble boarding the modes of transportation available to them. Those who are able to board vehicles often experience further difficulty because the process of travelling aggravates their health condition.
Some people with disabilities are unable to use any mode of transportation. Of the total population of adults with disabilities, 4.1%—or approximately 170 000 adults—consider themselves to be housebound. Similarly to those who do travel but experience difficulties, six out of ten housebound adults with disabilities (57.6%) are housebound because travel will aggravate their condition or health problem. Other common reasons for adults being housebound include preferring to stay home, needing assistance once arriving at their destination, and not having an attendant or companion to accompany them.
| Reason | Number | % |
|---|---|---|
| Total | 170 230 | — |
| Accessible transportation is not available | 20 970 | 12.3 |
| Dependent on non-portable aids | 13 660 | 8.0 |
| Do not feel safe when leaving home | 32 320 | 19.0 |
| No attendant or companion to go with | 38 040 | 22.3 |
| Need assistance once arriving at destination | 41 210 | 24.2 |
| Condition or health problem aggravated upon going out | 98 060 | 57.6 |
| Prefer not to go out | 53 520 | 31.4 |
| Other | 31 910 | 18.7 |
Source: Participation and Activity Limitation Survey, 2006.
In 2006, over half (54.0%) of adults with disabilities (age 15 and over) travelled via airplanes or trains in order to take a long-distance trip for personal or business reasons. This percentage decreased slightly from 59.7% in 2001.
Eight out of ten adults with disabilities who travel long distances use personal cars (79.1%). The next most common mode of long-distance travel is by airplane: three out of ten adults who travel long distances use airplanes (33.7%).
In 2006, 9.9% of adults with disabilities had difficulty with long-distance travel and 5.0% were completely prevented from travelling long distances. Working-age adults are more likely than seniors to experience difficulty with long-distance travel (13.2% versus 5.3%). In contrast, seniors are more likely than working-age adults to be completely prevented from travelling long distances (4.3% versus 6.0%).
Adults with severe to very severe disabilities experience more difficulty travelling long distances than those with mild to moderate disabilities (15.3% versus 6.4%). In addition, adults with severe to very severe disabilities are more likely to be prevented from travelling long distances (10.0% versus 1.7%).
Similarly to local travel, the most common reason for experiencing difficulty with long-distance travel is that available modes of transportation aggravate conditions. This is also the most common reason for being completely prevented from travelling long distances.
| Reason | Number | % |
|---|---|---|
| Total | 208 540 | — |
| Boarding or disembarking | 65 880 | 31.6 |
| Hearing announcements | 17 120 | 8.2 |
| Lack of appropriate transportation to and from terminal or station | 28 570 | 13.7 |
| Moving around terminal or station | 49 350 | 23.7 |
| Need an attendant to help | 38 490 | 18.5 |
| Ride aggravates condition | 134 990 | 64.7 |
| Seating on board | 42 110 | 20.2 |
| Seeing signs or notices | 29 190 | 14.0 |
| Too costly | 41 020 | 19.7 |
| Transporting wheelchair or other specialized aids | 33 300 | 16.0 |
| Unsupportive staff | 33 740 | 16.2 |
| Washroom facilities | 39 870 | 80.8 |
| Other reason | 51 700 | 24.8 |
Source: Participation and Activity Limitation Survey, 2006.
Barriers to accessing information can be overcome through the use of alternative format materials. A variety of technological aids and devices as well as other supports and services are available.
Many people with disabilities use the Internet to receive up-to-date information. In 2006, almost 1.9 million adults with disabilities (age 15 and over) used the Internet at least once in the past 12 months (44.7%). Working-age adults with disabilities are more likely to use the Internet than seniors (62.2% versus 19.8%).
People with different types of disabilities have varied requirements for accessing information. For example, large-print and Braille reading materials are two alternative formats for text that benefit many adults with sight limitations. In 2006, approximately 101 000 adults with sight limitations used large-print materials and 6 000 adults used Braille reading materials. In addition, 36 000 adults with learning disabilities make use of software organizational tools, and approximately 55 000 adults with hearing limitations use closed captioning. Closed captioning allows people with hearing disabilities to read spoken dialogue in television programs.