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V. Conclusion

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In 2008/09, Service Canada continued to make progress in the modernization and integration of service delivery of the EI  program to claimants, employers and stakeholders. Many of these developments were valuable in helping Service Canada sustain service standards in a year made notable by the extraordinary challenges faced and met in the delivery of the EI  program. The economic downturn resulted in massive increases in EI  claim volumes. In spite of the exponential increase in the number of claims, Service Canada was able to maintain service standards while exceeding the target for payment accuracy.

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Date Modified:

2011-09-09