Human Resources and Skills Development Canada
Symbol of the Government of Canada

Human Resources and Skills Development Canada

www.hrsdc.gc.ca

Canada’s Public Pension system

Service Canada

Service Canada Government of Canada’s new service delivery organization

  • Service Canada brings Government of Canada services and benefits together in a single service delivery network
  • The goal is to provide Canadians with one-stop, easy-to-access, personalized service
  • Through the Service Canada network, Canadians can receive the help they need when they want, where they want, and how they want: by phone, Internet, mail, or in person at one of the 320 Service Canada Centres across the country

Service Canada - Accessibility

Easy accessibility for all Canadians is a key priority of Service Canada:

  • Call Centres – TTY
  • Web site – large print, screen readable, radio buttons, etc
  • Service Canada Centres – accessible to persons with disabilities
  • Mobile Outreach – brings targeted GoC services to groups or individuals with special needs – in seniors’ homes, for example

Service Canada’s Service Commitment

  • Service Charter – explains what can be expected from this new service delivery organization and how to provide feedback on the quality of Government of Canada services
  • Office of Client Satisfaction – set up to receive the views of Canadians on the quality of service they receive
  • Service Standards – clearly sets out the level of service the government is committed to providing, consistent with the objectives laid out in the Service Charter
  • Performance Scorecard – success in living up to Service Standards will be reported annually

E-Services Available

Our clients can go On-Line to:

  • View their CPP Statement of Contributions and estimated benefit amounts
  • Plan for their retirement using the Canadian Retirement Income Calculator
  • Apply for their CPP retirement pension
  • Download the application form for Old Age Security
  • View their new CPP and OAS benefit amounts when the rates change
  • View and update their mailing address and direct deposit destination
  • View and print their CPP and OAS T4s
  • Get more information about all of our programs and services

Notes 1

We are actively working to increase awareness and use of these
services through:

  • Targeted mailings (SOC insert, T4 insert, etc)
  • Messaging in forms and letters
  • Messaging on the Interactive Voice Response system
  • Cross referencing with other websites and hyper linking
  • Employee promotion
  • Partnering with other gov’t depts and the private sector ( CRA,
    E-File Association of Canada, etc)

Notes 2

Contact us for information and applications


Service Canada

  • 1 800 O-Canada (1 800 622-6232)
  • TDD/TTY: 1 800 926-9105

Pensions:

  • 1 800 277-9914 (English)
  • 1 800 277-9915 (French)
  • TDD/TTY: 1 800 255-4786

 

 

 

 

 

 

www.servicecanada.gc.ca

Notes 3

Notes

  1. Although not technically an online service, a Simplified OAS Pension Application in a fillable PDF format has been available online since March 2006.

    Note: Many of the services require a client to get a Personal Access Code (PAC) first so they can access these services securely.

  2. We encourage you to promote the availability and use of these on-line services.
  3. You are encouraged to use our website to obtain information about CPP and OAS programs and to contact the branch with any questions you may have.
    All our applications are available for print from the website!
    Some offices operate by an appointment system so please Phone First!
    Encourage everyone to use the website!

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Date Modified:
2007-12-21