Terms and Conditions
The Government of Canada and Human Resources and Skills Development Canada (HRSDC) are committed to providing visitors with websites that are respectful of the diverse needs of Canadians, as well as privacy and copyright laws.
All personal information collected by this institution is governed by the Privacy Act. This means that you will be informed of the purpose for which your personal information is being collected and how to exercise your right of access to that information.
Your Privacy and the Internet
The nature of the Internet is such that Web servers automatically collect certain information about a visit to a website, including the visitor’s Internet Protocol (IP) address. IP addresses are unique numbers assigned by Internet Service Providers (ISP) to all devices used to access the Internet. Web servers automatically log the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. However, in certain circumstances, such as with the co-operation of an ISP for example, it could be used to identify an individual using the site. For this reason, the Government of Canada considers the IP address to be personal information, particularly when combined with other data automatically collected when visitor requests a Web page such as the page or pages visited, date and time of the visit.
Unless otherwise noted, HRSDC does not automatically gather any specific information from you, such as your name, telephone number or email address. HRSDC would obtain this type of information only if you supply it to us, for example, by email or by filling in a contact form. In such cases, how your personal information is handled will be provided in a Personal Information Collection Statement.
In cases where services are provided by organizations outside of the Government of Canada, such as social media platforms or mobile applications, IP addresses may be recorded by the Web server of the third-party service provider.
Communicating with the Government of Canada
If you choose to send HRSDC an email or complete a feedback form online, your personal information is used by HRSDC in order to respond to your inquiry. The information you provide will only be shared with another government institution if your inquiry relates to that institution. HRSDC does not use the information to create individual profiles nor does it disclose the information to anyone other than to those in the federal government who need to provide you with a response. Any disclosure of your personal information is in accordance with the Privacy Act and Part 4 of the Department of Human Resources and Skills Development Act.
Emails and other electronic methods used to communicate with the Government of Canada are not secure unless it is specifically stated on a Web page. Therefore, it is recommended that you do not send sensitive personal information, such as your Social Insurance Number or your date of birth, through non-secure electronic means.
Personal information from emails or completed feedback forms is collected pursuant to the Department of Human Resources and Skills Development Act. Such information may be used for statistical, evaluation and reporting purposes and is included in Personal Information Bank Public Communications (PSU 914).
Third-Party Social Media
HRSDC’s use of social media serves as an extension of its presence on the Web. Social media account(s) are public and are not hosted on Government of Canada servers. Users who choose to interact with us via social media should read the terms of service and privacy policies of these third-party service providers and those of any applications you use to access them. HRSDC uses Twitter and YouTube.
Personal information that you provide to the Government of Canada via social media account(s) is collected under the authority of the Department of Human Resources and Skills Development Act. This information is collected to capture conversations (e.g. questions and answers, comments, “likes”, retweets) between you and HRSDC. It may be used to respond to inquiries, or for statistical, evaluation and reporting purposes. Comments posted that violate Canadian law will be deleted and disclosed to law enforcement authorities. Comments that violate our rules of engagement will also be deleted. The personal information is included in Personal Information Bank Outreach Activities (PSU 938).
Improving your Experience on Government of Canada Websites
Digital Markers (including cookies)
A digital marker is a resource created by the visitors’ browser in order to remember certain pieces of information for the Web server to reference during the same or subsequent visit to the website. Examples of digital markers are “cookies” or HTML5 Web storage. Some examples of what digital markers do are as follows:
- they allow a website to recognize a previous visit each time the visitor accesses the site;
- they track what information is viewed on a site which helps website administrators ensure visitors find what they are looking for..
HRSDC uses sessional and persistent digital markers on some portions of its website. During your on-line visit, your browser exchanges data with HRSDC’s Web server. The digital markers used do not allow HRSDC to identify individuals.
You may adjust your browser settings to reject digital markers, including cookies, if you so choose. However, it may affect your ability to interact with HRSDC’s website.
Web analytics is the collection, analysis, measurement, and reporting of data about Web traffic and visits for purposes of understanding and optimizing Web usage. Information in digital markers may be used for the purpose of web analytics to remember your online interactions with HRSDC’s website.
HRSDC uses Google Analytics to improve its website. When your computer requests a HRSDC Web page, our institution collects the following types of information for Web analytics:
- the originating IP address;
- the date and time of the request;
- the type of browser used; and
- the page(s) visited.
HRSDC uses Google Analytics and the information collected is disclosed to Google Inc., an external third party service provider. Your IP address is anonymized prior to being stored on the service provider's servers in order to help safeguard your privacy. The information collected is de-personalized by truncating your IP address. No personally identifying information is recorded or provided to Google.
Google Analytics uses “session” and “persistent” cookies; persistent cookies are stored on your computer and expire two years after your last visit to the website..
We do not use this Google Analytics measurement tool on any secure sites, including HRSDC's intranet (InfoWeb).
Protecting the Security of Government of Canada Websites
HRSDC employs software programs to monitor network traffic to identify unauthorized attempts to upload or change information, or otherwise cause damage. This software receives and records the IP address of the computer that has contacted our website, the date and time of the visit and the pages visited. We make no attempt to link these addresses with the identity of individuals visiting our site unless an attempt to damage the site has been detected.
This information is collected pursuant to section 161 of the Financial Administration Act. The information may be shared with appropriate law enforcement authorities if suspected criminal activities are detected. Such information may be used for network security related statistical purposes, audit, evaluation, research, planning and reporting and is included in Personal Information Bank Security Incidents (PSU 939).
Inquiring about these Practices
Any questions, comments, concerns or complaints you may have regarding the administration of the Privacy Act, Part 4 of the Department of Human Resources and Skills Development Act and privacy policies regarding HRSDC’s Web presence may be directed to our Access to Information and Privacy Coordinator.
If you are not satisfied with HRSDC’s response to your privacy concern, you may wish to contact the Office of the Privacy Commissioner by telephone at 1-800-282-1376.
Using Files Located on Non-Government of Canada Servers
To improve the functionality of our websites certain files (such as open source libraries, images, and scripts) may be delivered automatically to your browser via a trusted third-party server or Content Delivery Network. The delivery of these files is intended to provide a seamless user experience by speeding response times and avoiding the need for each visitor to download these files. Where applicable specific privacy statements covering these files are included in our Privacy Notice.
Providing Content in Our Official Languages
The Official Languages Act, the Official Languages (Communications with and Services to the Public) Regulations and Treasury Board policy requirements establish when HRSDC uses both English and French to provide services to or communicate with members of the public. When there is no obligation to provide these in both official languages, content may be available in one official language only. Information provided by entities not subject to the Official Languages Act is in the language(s) provided. Information provided in a language other than English or French is only for the convenience of our website visitors.
Linking to Non-Government of Canada Websites
Links to websites not under the control of the Government of Canada are provided solely for the convenience of our website visitors. The government is not responsible for the accuracy, currency or reliability of the content. The government does not offer any guarantee in that regard and is not responsible for the information found through these links, nor does it endorse the sites and their content.
Visitors should also be aware that information offered by non-Government of Canada sites to which this website links is not subject to the Privacy Act, the Official Languages Act and may not be accessible to persons with disabilities. The information offered may be available only in the language(s) used by the sites in question. With respect to privacy, visitors should research the privacy policies of these non-Government websites before providing personal information.
Ownership and Usage of Content Provided on This Site (Copyright)
Materials on this website were produced and/or compiled by HRSDC for the purpose of providing Canadians with access to information about the programs and services offered by the Government of Canada. You may use and reproduce the materials as follows:
Unless otherwise specified you may reproduce the materials in whole or in part for non-commercial purposes, and in any format, without charge or further permission, provided you:
- exercise due diligence in ensuring the accuracy of the materials reproduced;
- indicate both the complete title of the materials reproduced, as well as the author (where available); and
- indicate that the reproduction is a copy of the version available at the URL where the original document is available.
Unless otherwise specified, you may not reproduce materials on this site, in whole or in part, for the purposes of commercial redistribution without prior written permission from the Government of Canada's copyright administrator, Public Works and Government Services Canada (PWGSC). To obtain permission to reproduce Government of Canada materials on this site for commercial purposes, Apply for Crown Copyright Clearance or write to:
Public Works and Government Services Canada
Publishing and Depository Services
350 Albert Street, 4th Floor
Email the copyright administrator (PWGSC)
Some of the content on this site may be subject to the copyright of another party. Where information has been produced or copyright is not held by Government of Canada, the materials are protected under the Copyright Act, and international agreements. Details concerning copyright ownership are indicated on the relevant page(s).
Reproduction of Government Symbols
The official symbols of the Government of Canada, including the Canada Wordmark, the Arms of Canada, and the flag symbol may not be reproduced, whether for commercial or non-commercial purposes, without prior written authorization. Request for authorization from the Treasury Board Secretariat may be addressed to::
Federal Identity Program
Treasury Board of Canada Secretariat
300 Laurier Avenue West
Ottawa, Canada K1A 0R5
Email the Federal Identity Program
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